Programme overview
Managers and Team Leaders have a significant effect on the sustainability of improvements made in the workplace. This Performance Review course has been designed to give you the skills you need to help your team work more effectively.
Our practical, Performance Management workshop examines the key aspects of performance review and provides practical guidance on how to take a holistic approach to improving the performance of staff.
Course topics include understanding the probationary period, understanding performance management, the performance management conversation, including pre & post prep and guidance on dealing with difficult conversations. We also explore the importance of effective communication and common pitfalls as people managers.
Learning Outcomes
- On completion of the training programme, participants will:
- Understand and implement the law surrounding the probationary period
- Understand why performance management is critical to organisational success
- Be able to conduct performance conversations accordingly
- Maximize your workforce’s expertise, ideas and skills
- Be able to manage your team effectively
- Develop assertive communication skills and be able to communicate your expectations to staff
Who is this course for?
This course is best suited to anyone involved in conducting performance reviews.
Modules
PROBATION – TO EMBED INTO THE BUSINESS CULTURE & EXPECTATIONS
- Aims of probation
- Benefits of probation
- Relevant case law
- The process of probation
- Probation performance conversations
- The documentation of probation
PERFORMANCE MANAGEMENT INTRODUCTION
- Why should my organisation conduct performance appraisals?
- High performance cultures
- Objectives of performance management
- Benefits of performance management
LAYING THE FOUNDATIONS
- Psychological Safety
- How to?
- Emotional Intelligence
- Improvement Techniques
PERFORMANCE MANAGEMENT CONVERSATIONS
- Legal aspects
- Before the meeting
- During the meeting
- After the meeting
- Dealing with difficult people
FEEDBACK
- Performance management & feedback
- Continuous feedback
- Constructive feedback
- Tips for giving feedback
SUPPORT MECHANISMS
- Work support & supervision
- Receiving feedback
- Effective communication
- Assertive Communication
- Active Listening
- Common Pitfalls as People Managers
- Questioning
- Assertive Communication
- Conflict management
- Motivation