Programme overview:

Managers and Team Leaders have a significant effect on the sustainability of improvements made in the workplace. This Performance Review course has been designed to give you the skills you need to help your team work more effectively.

Our practical, one-day Performance Review course examines the key aspects of performance review and provides practical guidance on how to take a holistic approach to improving the performance of staff.

Course topics include the dynamics of teams, factors involved in building a strong team, managing different personality styles within a team, communicating effectively and how to support individual team members. During the course you will discover your individual leadership style and identify key areas to work on to develop your

abilities.

Learning Outcomes:

On completion of the training programme, participants will:

• Understand their role as a motivator and reviewer
• Have gained valuable ideas on how to improve the performance of their team
• Have the skills needed to monitor and evaluate performance on an on-going basis
• Understand the critical role communication skills will play in building and maintaining a team atmosphere
• Have a clear strategy for handling under-performers
• Have a personal action plan to apply learning back on the job

Who Is This Course For?

This course is best suited to anyone involved in conducting performance reviews

Modules:

TOPIC 1: AN INTRODUCTION

• The purpose and benefits of appraisals
• The role of the Appraiser and the Manager
• The barriers to effective appraisals

TOPIC 2: PREPARING FOR THE REVIEW

• Information gathering – previous appraisals/managers input etc.
• The appraisal plan
• Importance of giving notice; fairness; equality;
• Candidate Rating Pitfalls – Halo-Effect; Negative Effect; Central Tendency; etc.
• Setting SMART goals

TOPIC 3: CONDUCTING THE REVIEW MEETING

• Establishing an open, honest & participative discussion
• Communication Skills – Active Listening/Body Language/Para-language
• Controlling the meeting with effective questioning
• Gaining agreement and commitment on objectives and goals
• Documenting outcomes and follow up

TOPIC 4: HANDLING DIFFICULT/ AWKWARD APPRAISALS

• Understanding different personality types
• Engaging the professional brain rather than the emotive brain
• Strategy for managing the conversation – T.A.L.K (Take Charge, Affirm, Listen, Keep Respect in Mind)
• Hot phrases and words to avoid

To book a place at this courses go to www.dundalkskillnet.ie