Drogheda and Dundalk Chambers Launch Awareness Campaign for Water Outage Text Alert Service

Hubert Murphy, President of Drogheda & District Chamber and Pat McCormick, Dundalk Chamber, Management Team today, launched Uisce Éireann’s awareness campaign promoting a text alert service designed to provide important updates to business customers in Louth.

The service ensures that businesses stay informed about planned or unplanned water outages, as well as drinking water restriction advisories, such as boil water notices.

Significant investment has already been made to upgrade the water network in Co. Louth as part of Uisce Éireann’s continued commitment to ensure a clean, safe and reliable water supply for everyone. However, there is more work to be done, and ensuring that water services in Louth are fit for purpose into the future will require continued high levels of investment over many years. Water supply outages, both planned and unplanned, occur from time to time, and we understand these can be disruptive to businesses and their customers.

Hubert Murphy, President of Drogheda and District Chamber and Pat McCormick, Dundalk Chamber launching Uisce Éireann’s new awareness campaign

The text-based service enables customers to receive local updates. To sign up to the text alert service, businesses can visit the website at https://www.water.ie/business-updates. Signing up is easy and only takes a few seconds.

Once signed up, businesses will receive timely alerts in the event of network issues that may cause a water outage or affect water quality lasting four hours or more. Someone will assess the issue and provide affected businesses with relevant information, including the anticipated duration of the outage.

Head of Customer Operations for Uisce Éireann Geoffrey Bourke said: “We understand the inconvenience and disruption water outages can cause to businesses. We also understand the importance of keeping our customers informed. That’s why we are launching our awareness campaign for our text alert system to provide local updates to our business customers in Louth, enabling them to plan and adapt accordingly.

By signing up to this service, businesses can stay prepared and minimise any potential impact. We are committed to improving our communication channels and providing the best possible service to our customers.”

In addition to this new business service, Uisce Éireann continues to provide detailed, local and national information about services and supply issues on its website https://www.water.ie. All customers can enter their address or Eircode to access targeted local information about their water supply. Updates are also issued via Facebook and X (formerly Twitter) @IW_Care.