Customer Focus Presents Increase Profitability with Improved Customer Service. This customer service and sales training session is aimed at helping your business increase sales, retain customers and maximise profitability. This course is aimed at business owners/staff and delivered in an informal, interactive, relaxed learning environment with role play and workshop elements. Trading conditions are difficult and business has to fight for every customer. Customer service is no longer a “nice to have” but an essential ingredient for success. By engaging customers and having “customer centric” staff, you will dramatically improve your ability to increase your bottom line, without having to spend a fortune on promotion and advertising.
Benefits to your business include:
- How to increase sales using customer service.
- Customer retention strategies.
- How to “Wow” your customers.
- How to develop a customer service culture.
- A comprehensive understanding of customer service and the benefits of delivering ‘excellent’ customer service.
How to become a customer focused manager.
To register for this contact Robbie on Tel: 0872810400 or email:firstname.lastname@example.org by 28th October 2011 as places are limited.